Brookings Municipal Utilities - Brookings, South Dakota

Brookings Municipal Utilities Customer Services
Frequently Asked Questions

How do I get my electric and water services connected or disconnected?

If you are moving to Brookings or in town, you may have your electric and water services connected or disconnected by calling the billing department at (605) 697-8467. No deposit is required for this service.

When will I receive my utility bill?

Bills are usually mailed the last working day of each month. If you do not receive your bill in a few days, contact the Billing Department at 697-8467.

When is my bill due?

Payment is due upon receipt. The account is considered delinquent if unpaid on the 16th. You may pay your bill by check, money order, credit card, cash or automatic bank deduction. Do not send cash in the mail. Please return the payment slip with remittance.

How can I pay my bills?

By mail - use the return envelope provided, or send to
PO Box 588, Brookings SD 57006

In Person- Utility Building, 525 Western Av, or Telephone Office, 415 4th St.

After Hours - Utility Building Drive-up Drop Box or Telephone Office Drop Slot

Bank- automatically deducted from your bank account in Brookings.

Credit Card - either on an as-needed basis or automatically charged each month

What happens if I can't pay my bill by the 15th?

Call our Collection Department at 697-8424 if you are unable to pay your bill in full by the 15th. Brookings Municipal Utilities (BMU) will allow you to negotiate reasonable arrangements for payment. The arrangements will be mutually agreed to by you and BMU, and then recorded on your account. BMU does not apply a late payment charge for bills paid after the due date. However, repeated late payments will damage your credit rating with our company. Unpaid past-due bills may result in your utility services being disconnected.

If I have a question or complaint about my bill, what should I do?

Questions or complaints about your utility bill should be directed to the Billing Department at 697-8467. If you are not satisfied with the answer, you may ask to speak to the supervisor. In case you wish further explanation, you may then contact the department manager.

Will I be disconnected if my payments are late?

When an account becomes delinquent, a notice will be sent. Upon receiving the notice, you should contact our office to make payment. If the account remains unpaid or payment arrangements are not kept, your service will be disconnected. The disconnection will be done during normal working hours at least seven (7) days after the notice is mailed. Before service is restored, a reconnection fee will be charged in addition to payment of the balance due. A deposit may also be required prior to restoring service. Please refer to our deposit policy in the next section. Brookings Municpal Utilities (BMU) will disconnect your service only on a day when our offices are open. This allows you to pay the total amount due and arrange for reconnection.

Deposit Policy

A deposit equal to two (2) months average billing may be required.

In the event that service is disconnected for nonpayment of bills, a deposit equal to two (2) months average billing may be required, in addition to payment of the delinquent bill and the reconnection fee, before service will be restored.

If you have questions or complaints concerning the deposit policy, they should be directed to the Collection Department at 697-8424. If you are not satisfied with the answer, you may ask to speak to the supervisor. In case you wish further explanation, you may then contact the department manager.

If I have a question or complaint about my service, what should I do?

Questions or complaints about utility rates and/or service should be directed to the billing department at BMU or by calling (605) 692-6325. If you are not satisfied with the answer, you may ask to speak to the supervisor. If you are still not satisfied, you may speak to the department manager.

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