Press Release- Brookings Municipal Utilities/Swiftel Communications assures customers continued reliable service during the COVID-19 pandemic.

March 19, 2020- Brookings Municipal Utilities and Swiftel Communications would like to ensure customers that the company has a plan for continuation of operations and services. As the community responds to the COVID-19 pandemic, Brookings Municipal Utilities and Swiftel Communications are taking steps to ensure uninterrupted access to water, wastewater, electrical and telecommunications services.
Until further notice, Brookings Municipal Utilities and Swiftel Communications will suspend water, wastewater, and electrical disconnects and telecommunications service terminations for all customers because of their inability to pay their bills due to the disruptions caused by the COVID-19 pandemic. Additionally, late fees will be waived for all customers that are incurred because of their economic circumstances related to the COVID-19 pandemic. Late fee forgiveness does not apply to any current bills, and customers are encouraged to reach out to Brookings Municipal Utilities at 605-697-8424 to set up a payment plan in order to keep their accounts current as they are financially able.
Brookings Municipal Utilities and Swiftel Communications remain focused on ensuring both the well-being of our employees and the continuity of services for our customers.


Press Release to be released immediately: Brookings Municipal Utilities/Swiftel Communications to close offices and facilities to the public.

As a precautionary measure based on CDC recommendations of social distancing for the COVID-19 pandemic, Brookings Municipal Utilities/Swiftel Communications has made the decision to close the offices located at 525 Western Avenue, 415 4th Street and 1303 Trail Ridge Road to the general public at 12:00 PM on Wednesday March 18th, 2020. The intention of this closure is precautionary out of consideration for the health and safety of Brookings residents. The offices will tentatively plan on re-opening on Monday April 6th, 2020. This re-open date is subject to change based on local conditions.

Brookings Municipal Utilities/Swiftel Communications will continue to operate during this time. Customers are being asked to contact departments and offices via phone, email and by utilizing online services. The drive-up window located at 525 Western Avenue will be available to the public, as well as the payment drop box, both located on the North side of the building.  Brookings Municipal Utility customers may also pay their bill by going to the website or pay by phone at 605-697-8468. All general service inquiries may contact 605-692-6325.  To report an electrical or water outage, contact 605-697-8418.  Swiftel Communications customers can also pay their bill at   Technical support questions may contact 605-696-4357.

Brookings Municipal Utilities/Swiftel Communications would like to thank customers for their understanding and patience during this time. The health and safety of our customers and employees is our utmost priority.

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